Billing and your account

Billing is handled by the account owner: the person who bought the subscription. They see Settings, Billing; nobody else does.

Your plan

One plan, USD 149 per business per month, charged in US dollars with tax added at checkout where it applies. Everything is included and there's no limit on staff, cars, bookings, customers, locations or widgets. See Pricing for what's included and the fair-use limits.

Settings, Billing shows:

• Your plan, the next payment date and the card on file.
• Update card and Manage billing, which opens the Lemon Squeezy customer portal for invoices and payment details.
• Your past payments.
• Fair use meters, such as address lookups this month.
• Your refund window, if you're still inside it.
• Download your data.

Payments are taken by Lemon Squeezy, our merchant of record. They charge the card, add GST or other tax where it applies and send your tax invoice.

Cancelling

The account owner cancels in Settings, Billing, through the Lemon Squeezy portal. You keep full access until the end of the month you've paid for. Download your data before you go if you'd like a copy.

Refunds

There's no free trial. Instead, if BookandManage isn't right for you, the account owner can email support@bookandmanage.com from the owner's email address within 7 days of the first payment. We refund it less a flat USD 10 fee, which is USD 139. There are no refunds after 7 days, for part-months or for renewals, except where consumer law says otherwise. The full wording is in the refund policy.

If a payment fails

1. For about two weeks the card is retried. You keep full access, with a reminder to update the card.
2. Then for 7 days the account is read-only. You can sign in, look at everything and download your data, but not make changes. Website widgets, application links and quote links pause.
3. After that the account is locked until the payment is sorted. Pay now or Resubscribe in Settings, Billing restores it.
4. 90 days after locking the business's data is deleted. The owner is emailed before that happens.

The same read-only and locked periods follow a cancelled subscription once its paid month ends.

Downloading your data

Download your data in Settings, Billing gives the account owner a file with the business's records and settings. It works while the account is active or read-only.

For everyday exports (a list of bookings, a customer's history, a report) see PDFs and exports.

Letting us help

We can't see inside your account unless you let us. If you'd like us to look at something, invite your support alias (support+yourbusiness@bookandmanage.com, with your business's short name) as a staff member with whatever role you choose. Everything we do is recorded in your audit log. Remove the access when we're done.